For Further Details
General Non-Refundable Policy:
- Tickets sold through Ticket Vault are non-refundable, non-exchangeable, and non-transferable except under the specific conditions outlined in this Refunds Policy. It is the customer’s responsibility to verify any entry restrictions or requirements before purchasing a ticket.
Circumstances for Refund Requests:
- Customers may request a refund in writing within 30 days of the event or within 30 days of an event’s cancellation or postponement announcement under the following conditions:
- If the event is canceled.
- If the primary artist cancels their performance, unable to perform or fails to perform.
- If the primary artist reschedules their performance to a different date.
- If the event is postponed, with the option to either attend a rescheduled date or exchange the ticket for another performance if applicable.
- If the event venue is changed to a location significantly different from the original venue,especially if the new venue is much farther away or is not as good, making it difficult for the customer to attend.
Refund Processing:
- Refunds will be issued using the same payment method as the original transaction. For payments made via credit or debit card, refunds will be processed to the original card. Ticket Vault reserves the right to retain up to 5% of the original purchase amount, in addition to the handling fee paid to cover administrative and bank processing fees.
Exclusions from Refunds:
- Minor changes to performance times or durations, changes to supporting artists, performance quality issues, or personal dissatisfaction are not grounds for refunds. Events abandoned due to force majeure, such as weather conditions, natural disasters, or other uncontrollable factors, are also excluded from refund eligibility.
Refund Requests:
- To request a refund, customers must contact Ticket Vault via email at hello@ticketvault.lk, providing the transaction number, ticket number, email address, full name, and telephone number for processing.
Liability
Limitation of Liability:
- Ticket Vault shall not be liable for any issues, losses, damages, or physical injuries resulting from the event for which the customer purchased tickets