For Further Details
- At Ticket Vault, we are committed to protecting your privacy. We will only collect, record, hold, store, disclose, transfer, and use your personal information as described below.
- Data protection is a priority, and we respect your privacy. We will use your personal information only in accordance with this Privacy Policy. We collect information when necessary, and only if it is relevant to your interactions with us. We will retain your information for as long as required by law or for the purposes for which it was collected.
- You can browse our Website without providing personal details. You remain anonymous during your visit unless you have an account and log in with your username and password.
- For suggestions, or complaints, please contact us at hello@ticketvault.lk
Collection of Personal Information from all users
- Information You Provide to Us: Ticket Vault collects personal information when you voluntarily provide it through our services. This may occur when you register for an account, purchase tickets, contact us with inquiries, respond to surveys, or engage with specific content on our platform. The personal information we may collect includes, but is not limited to, your name, address, email address, contact number, event preferences, and any other information you choose to share that allows us to identify you personally. You must ensure that the information you provide is accurate and up-to-date. We may request documentation to verify the information you provide.
We may use the personal information you provide for the following purposes:
- To facilitate your use of the services provided by Ticket Vault.
- To process orders and payments made through Ticket Vault.
- To manage your account and our relationship with you.
- To verify and complete financial transactions.
- To improve the design and content of our Website.
- To identify visitors and analyze user behavior on the Website.
- To provide you with relevant information or marketing material, where you have not objected to receiving it.
- Information We Automatically Collect: We also gather certain technical data automatically when you use Ticket Vault services. This includes information sent to us from your computer, mobile device, or browser, such as your Internet Protocol (IP) address, browser type, device information, and statistics about your activities on our platform. We also collect data through Cookies. These technologies enable us to collect real-time information about how you interact with our services, including browsing behavior, page visits, clicks, and searches.
- Cookies and Tracking Technologies: We and our partners use tracking technologies to evaluate your use of our services. Information collected by these technologies may be shared with our vendors to help us analyze your experience on Ticket Vault. To learn more about how we use cookies and similar technologies, please refer to our Cookie Statement.
- Combining Data: If you provide personal information to Ticket Vault, we may combine it with non-personal information collected from third parties. When this combined data can be used to identify you, we treat it as personal information, ensuring it remains protected until it can no longer be associated with you.
- We collect your personal information only when you voluntarily submit it. If you choose not to provide this information, or if you withdraw your consent for us to use your personal information, we may not be able to offer our services. You can access and update your personal information anytime, as outlined below.
- If you provide personal information about any third party, we assume you have obtained the necessary consent to share and transfer their information to us.
- In exceptional circumstances, Ticket Vault may be required to disclose your personal information, such as when necessary to prevent threats to life or health, comply with law enforcement, or fulfill legal and regulatory obligations.
- Ticket Vault may share your personal information with third parties and affiliates to complete transactions, manage your account, fulfill legal requirements, or for marketing purposes. We ensure that these third parties keep your information secure and only use it for the purposes for which it was shared.
- Ticket Vault does not sell your personal information to third parties.
- All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
Changes to the Privacy Policy :
- Ticket Vault regularly reviews this Privacy Policy and reserves the right to modify or change it at any time. Any changes will be published on the Website.
Ticket Vault's Right to Disclose :
- You acknowledge and agree that Ticket Vault has the right to disclose your personal information to legal, regulatory, governmental, tax, law enforcement, or other authorities if we have reasonable grounds to believe that such disclosure is necessary to comply with obligations, requirements, or requests. To the extent permitted by applicable law, you agree not to take action against Ticket Vault for the disclosure of your information under these circumstances.
Contacting Ticket Vault
- If you wish to withdraw your consent for the use of your personal information, request access to or correction of your information, or have any questions or concerns, please contact us at hello@ticketvault.lk